FAQ’s
Answers to
popular questions
The program fee is $799 per trainee for TRSA members and $1,199 per trainee for non-TRSA member. The program is delivered over the course of three months and is focused on applying learned skills specifically to each supervisors’ unique operation.
The training is delivered mainly through ten, 45- to 60-minute training modules that can be accessed online around the trainees’ schedule, and three virtual training conferences to bring together trainees in each class to synthesize the training content and discuss how to apply it in their specific plant operation. A new module is released each week over three months.
The topics covered in the LevelUp program are all geared specifically to helping new and developing plant supervisors succeed in their role, including: transitioning into their new role, leadership and management skills, developing a good relationship with their team, effective communication, problem-solving, employee engagement and motivation, handling workplace conflicts, and coaching employees. These were all topics that were identified in a 2021 TRSA training needs assessment as being critical to plant operations.
The training is blended program that mixes on-demand (asynchronous) pre-recorded elearning modules and virtual, instructor-led live sessions (synchronous). The program is designed this way because, when surveyed, TRSA member companies indicted this approach was preferable, and TRSA wants to ensure this program is flexible enough to accommodate the busy schedules of plant supervisors.
The trainees have 90 days to complete the program. However, because there are live sessions included as a part of the program, it is best for trainees to stay on pace with the rest of the class. In some situations, trainees could complete the course at their own pace, but to ensure the content is applied to their own operation it’s best if the trainee stays up-to-date with their course work. A new 45- to 60-minute training module (along with an interactive simulation, game, or micro-training video) is released during each of the 10 weeks of the 12-week program (the remaining two are live sessions). This allows each participant one full-week to access the content and take a quiz to complete the module. If they do not complete the module, they will not be able to start to the next module.
Each week there is an action assignment required to be completed by each trainee. These assignments are linked to the application of learned concepts covered in the training modules and typically take between 15 and 30 minutes to complete. An example might be creating a plant responsibility matrix or completing a problem-solving worksheet.
The final project is designed to solve some operational need, obstacle, or challenge identified by the trainee as a result of proceeding through LevelUp — it’s what we call a “Plant BOOST”. The result could be a modification, change, or tweak proposed by the trainee to how we work and communicate to ensure a safe, productive, and positive work environment. For example, in one operation, a lack of communication was identified as an issue that has led to a breakdown in employee morale and performance. The trainee proposed a pre-shift meeting, outlined a targeted meeting agenda, and drafted a procedure document to support the implementation of the new meeting. The goal is to apply the concepts learned in the program and to have this application make a positive impact on the operation (and where program participation pays for itself). Trainees will have access to a training coach through the social learning area of the training portal to obtain guidance, request support, ask questions, or share advice and feedback with other trainees in their class. If there are multiple attendees from one plant — and it is acceptable to the supervisor/sponsor that they collaborate on the project — then that is okay. However, teams of more than two trainees are strongly discouraged.
Sure! Volu Interactive produced the following videos in conjunction with TRSA: “Virtual 360-degree Plant Tour (Crown Linen)”, “TRSA Video Shorts – Healthcare”, “TRSA Video Shorts – Hospitality”, “TRSA Video Shorts – Industrial”, “Lockout/Tagout – Control of Hazardous Energy”, “Lockout/Tagout – Control of Hazardous Energy (en Espagnol)”; “Managing OSHA Inspections”, “The 6C’s: Handling Soiled Healthcare Linen”, and “Handling Clean Healthcare Textiles”. All of these titles are available to stream or purchase as a DVD in the TRSA training library. If you are interested in any of these titles and can’t find them at trsa.org, please complete the Information Request form and we’ll track it down for you.
True to what is trained in the program, to ensure peak motivation employees must have direction and intensity. We apply that to this training, too. You may see the entire breakdown of the course, including the lessons that are covered, under the ‘Course Info’ drop-down in the menu above. Of course, the exact dates and times will change for each cohort.
The LevelUp team understands that things happen. We want to reduce your risk if something does happen, but we also expect full classes and want to allow waitlisted supervisors to be able to enroll in cancelled spots. If you cancel your enrollment up to 14-days (10 business days) from the class start, you may receive a 100% refund (less processing fees). If you cancel within this 14-day window, you may be eligible for a 50% refund. No refunds will be given once the course starts — no exceptions. However, enrolled seats may be transferred to another employee within your company up to four (4) days after course kickoff, should an issue with program participation arise.
Of course they can be given more time! The LevelUp team wants every trainee to successfully complete the program. However, because of the extra burden on the course administrators to keep the cohort open while managing subsequent courses, as well as the effort involved in keeping up on the progress of a trainee in a closed class, there will be a $99 course extension fee. Contact the TRSA LevelUp team for more details and to make arrangements for a late course completion.
By enrolling a supervisor in this class, you are making an investment in their performance. The TRSA LevelUp™ training team is serious about setting course participants up for success and for you to recapture your investment. If you do not receive a 100% return on the cost of the course fee at or after completion of the course, LevelUp will refund your money (less any processing fees). We can only honor this guarantee if your employee has plant supervisory responsibility and has completed the entire course in good faith. In other words, modules and action assignments need to be completed on-pace as they are released, they must show satisfactory passing of all quizzes, each training element (lessons, interviews, and assignments) has been completed, and the final action assignment (i.e. the Plant BOOST) has been approved and implemented by the enrolled trainees’ supervisor (or a member of their plant management team).